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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

How long is the warranty of your bicycles?

For battery, motor, controller, is 2 years; for fork, rim,wheel, handlebar,stem,seat tube, is 3 years. Other parts are consumable, no warranty, but we can offer couple of the parts for replacement.

Where is your factory located?

We have factory both in China and Poland, visiting our Poland factory is warmly welcomed.

Do you have OEM service?

Yes, of course. Tell us your request, and then we can meet your need, both product and packing.

Do you have MOQ request?

For OEM products, we have MOQ request 50pcs; standard items no quantity request.

Can I mix different models in one shipment?

For bulk order of 1 20' container, yes, different models even colors can be mixed in one container.

How long is the delivery time?

Usually, need about 40-50 days for bulk order, 30 days for sample order. It denpends on your quantity and our stock.

Why choose Anchi to be the parter?

Anchi have both factory in China and Europe, more then 10 years experience in this field specializes in R&D, designing, manufacturing, sales and after-sales service of electric bikes.

What's your bike quality situation?

All the electric bicycles we manufactured is basically according to present European Standard, especially for European market. All the bikes we manufactured are all in middle/high quality classes even in European market.